Privacy Policy

1. Who We Are

The data controller responsible for your personal data is Midlandsapp, Landsberger Straße 234, 80687 München, Germany. If you have any questions about this policy or how we handle your data, you can contact us at info@midlandsapp.com or by telephone on +49 89 12345678.

2. Information We Collect

We collect the following categories of personal data:

• Contact details — your name, email address and telephone number provided through our booking or contact forms.
• Vehicle information — your car make, model, year of registration and any details you share about its condition.
• Service records — details of work carried out, appointments and invoices.
• Technical data — your IP address, browser type, device information and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your enquiries and provide the services you request.
• To schedule, confirm and manage your service appointments.
• To prepare quotes, invoices and maintain accurate service histories.
• To improve our website, services and customer experience.
• To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under the GDPR: the performance of a contract with you; your consent (which you may withdraw at any time); our legitimate interests in operating and improving our business; and compliance with legal obligations.

5. How We Share Your Data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business — such as IT and hosting providers, payment processors and parts suppliers — strictly to the extent necessary and under appropriate confidentiality agreements. We may also disclose data where required by law or competent authorities.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Service and invoicing records may be retained for the statutory periods required under German commercial and tax law.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to certain processing activities.
• Request the transfer of your data (data portability).
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at info@midlandsapp.com.

8. Cookies

Our website uses cookies to improve functionality and analyse traffic. For full details, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact Midlandsapp, Landsberger Straße 234, 80687 München, Germany, by email at info@midlandsapp.com or by phone on +49 89 12345678.